Rural Plumbing & Heating, Inc.

I've always got great, friendly service. They've been reliable and honest. I've used them for HVAC and plumbing services multiple times.

I have been a long time customer of Rural for HVAC servicing. However the last time they came out, they stated we had zero Freon and needed a new unit. They couldn't supply a new unit and he sent us to another company even though we had a service contract with Rural. We were surprised as we had no issues with the unit, asked for someone to call back which they did not do. The second company came out and said all we needed was a top up of Freon and that was it. I would not use this company as their customer service has obviously gone downhill.

Called in the evening, they arrived first thing in the morning & were very kind and competent. Two problems fixed in one go with no issues 😊

We use rural plumbing through our warranty and we’ve had to call them out a few times and it’s always the same guys that show up. The last two times they’ve come out has been for the same issue that they’ve had only put a bandaid on. They had left our house just now and I had the most unprofessional interaction with whoever the older dude with glasses is. I was asking questions and stating comments expressing my concern for our situation and trying to understand why there is water coming out of a LIGHT. Whenever I tried to speak I was interrupted and when I stated I wasn’t finished speaking or asked for him to please stop interrupting me. I was met with him becoming frustrated and saying that he can just leave (before fixing the issue) I replied with “it’s your job to fix this issue” to which he replied “it’s not my job to fix this” which is weird because you’re the plumber, no? While this was happening (also have this part recorded) I mentioned that I’ve lived in numerous houses and have never seen this happen, to which he responded with “I’ve seen this 100+ times in my 50+ years” but he also told me that he “doesn’t know why this is happening” and he “doesn’t know what to do”. If you’ve seen this so many times and have so much experience then why don’t you know how to fix this issue? It was clear he was trying to undermine me with his experience because he didn’t like me constantly telling him to stop interrupting me. I have most of our interactions recorded and have proof of how unprofessional this man was. When our warranty ends we will never use this company again.

I've been a customer of Rural Plumbing since 2002. They have always been reliable and fair priced. I've had many service calls over the years and I've always been pleased with the plumbers on site. My last experience was recent and I stopped by their HQ off near Atlantic and Six Forks to see if I could get a replacement valve for my older outside faucet. The manager took time from his lunch to search the warehouse and find the exact parts I needed.... and was so kind not to charge me. I was really impressed with the care the provide.

Excellent service! I called Rural to fix my hot water tank because a family member said they completed service on her hot water heater for much less $ than another company had quoted. I had my hot water tank looked at by my handyman prior to calling Rural because I wasn’t sure if the problem was due to a pipe or the tank itself. He told me that I had a leak in my expansion tank but I needed to call a plumber because he could not repair a gas unit. He said my 2008 heater was in good condition though. I called Rural and told them That I needed an expansion tank replacement. They able to arrive in an hour. I was concerned they would try to talk me into replacing the tank entirely but it was never mentioned. They took my word regarding what I needed. The technician had the part with him and ready to go when he arrived. When he was finished, he took the time to show me how to turn the gas off to my unit if I happen to have issues in the future and made recommendations for insulation in my utility closet for winter to protect the hot water heater pipes. Very pleased with this company!

I had a water leak from the inlet of my dishwasher. Rural Plumbing came out that day as requested. They were on time, professional, and got the job done right. They capped the line, because they didn't have the part to fix it, but came back a a later date with the part and did not charge for another service call. I would use them again and recommend to my neighbors.

I have 2 units, one for upstairs and one for downstairs, and the 3 guys, Gio, Daniel, and Fabio, arrived on time and replaced everything quickly and cleanly. The price I got from Rural beat the competitors price by about $1K. I've used Rural for a number of years for service and they've been a good service company. The last tech, Ken, did a great job and was very professional. Didn't realize ants could short your AC unit, but he showed me otherwise.