Rural Plumbing & Heating, Inc.
Review Summary
- Positive: Generally reliable, friendly, and honest service. Some customers have used them for years and are pleased with the plumbers. Some technicians are professional and provide excellent service. They are often on time, and can fix issues quickly. They can be fairly priced.
- Negative: Customer service has declined for some. One customer was given incorrect information about their HVAC unit and was sent to another company. Some technicians provide band-aid solutions and are unprofessional. One technician was unhelpful and unwilling to fix the issue.
- Mixed: Some customers have had positive experiences with specific technicians, while others have had negative experiences with others.
Reviews
View All on Google3.8
(32 reviews)
Yolanda
I've always got great, friendly service. They've been reliable and honest. I've used them for HVAC and plumbing services multiple times.
Roger Meli
I have been a long time customer of Rural for HVAC servicing. However the last time they came out, they stated we had zero Freon and needed a new unit. They couldn't supply a new unit and he sent us to another company even though we had a service contract with Rural. We were surprised as we had no issues with the unit, asked for someone to call back which they did not do. The second company came out and said all we needed was a top up of Freon and that was it. I would not use this company as their customer service has obviously gone downhill.
charlottemh11
Called in the evening, they arrived first thing in the morning & were very kind and competent. Two problems fixed in one go with no issues 😊
Aubrianna Sedlak